Privacy policy

This Privacy Policy explains how Futura (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact support, submit a request, or interact with our online services.

1) Information We Collect

We may collect information you provide directly, including:

Name, email address, and phone number
Billing address and shipping address
Order information, product selections, checkout notes, and delivery instructions
Customer support messages, return requests, product questions, and account inquiries
Product, device, technical, or compatibility details you choose to provide
Account details if you create an online account

2) Website and Device Information

When you browse our website, certain information may be collected automatically, such as:

IP address, browser type, device type, operating system, and timestamps
Pages viewed, links clicked, referral sources, and general website activity
Approximate location based on IP address
Cookies and similar technologies used for cart functions, checkout, analytics, fraud prevention, security, and website performance

3) Payment Information

Payments are processed through secure third-party payment providers. Futura does not store full credit card or debit card numbers on our website systems.

4) How We Use Information

We use collected information to:

Process and fulfill orders
Send receipts, confirmations, and tracking updates
Respond to customer support requests, returns, product questions, and order issues
Review compatibility or product details when you provide them
Detect fraud, unauthorized activity, and website abuse
Improve product pages, checkout flow, website performance, and customer experience
Maintain business, accounting, tax, legal, and dispute-resolution records
Send promotional messages only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with trusted parties that help us operate our business, including:

Payment processors
Shipping carriers, freight providers, and fulfillment partners
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, accounting, tax, and insurance providers
Government or legal authorities when required by law
Successor parties if Futura is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some advertising or analytics tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy options.

6) Cookies

Cookies help our website remember cart activity, support checkout, improve security, and measure website performance. You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of eligible personal information
Help unsubscribing from marketing communications
Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We retain information only as long as needed for order fulfillment, support, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.