Shipping policy

This Shipping Policy explains how Futura handles order processing, delivery estimates, tracking, shipping restrictions, and shipment-related concerns.

1) Shipping Area

We ship to U.S. addresses. Some products may be limited by carrier rules, product size, item weight, destination access, special handling needs, or supplier availability.

2) Order Processing

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Orders may take longer if they require payment verification, stock confirmation, supplier coordination, fraud review, or special handling. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After an order is dispatched, estimated delivery times are generally:

Standard shipping: 3–7 business days
Expedited shipping: 2–5 business days, when available
Oversized, supplier-direct, or special-handling items: timing may vary by carrier, destination, and scheduling

Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, incorrect addresses, and supplier delays may affect delivery timing.

4) Tracking Information

Tracking details are emailed once a shipping label is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.

5) Multiple Shipments

Orders with multiple items may ship separately. If that happens, you may receive more than one tracking number.

6) Oversized or Special-Handling Deliveries

Certain products may require freight, appointment delivery, adult signature, curbside delivery, liftgate service, or supplier-direct shipping.

If visible damage is present at delivery, note it with the carrier and take photos before disposing of packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact support@futura.us within 7 days of delivery or the expected delivery date.

For oversized or freight deliveries, visible damage should be reported within 48 hours whenever possible.

Please include: