Refund policy

This Refund & Return Policy explains how Futura handles returns, refunds, cancellations, damaged items, incorrect products, and inspection requirements.

1) Return Window

Eligible products may be returned within 30 days of delivery.

2) Return Condition Requirements

To qualify for a return, products must be:

  • Unused and in resellable condition
  • Uninstalled and free from modification, wear, misuse, or damage
  • Returned with original packaging, manuals, accessories, labels, parts, cables, and included materials
  • Accompanied by proof of purchase, such as an order number or receipt

3) Products Generally Not Eligible for Return

Unless defective on arrival or required by law, the following are generally not returnable:

  • Gift cards and digital products
  • Clearance, closeout, or final sale products
  • Used, installed, altered, modified, or damaged items
  • Products showing signs of misuse, wear, missing parts, or unauthorized repair
  • Opened consumables, restricted items, or hygiene-sensitive products, if applicable
  • Custom, special-order, supplier-direct, or made-to-order products
  • Products missing packaging, manuals, labels, cables, parts, or accessories
  • Items marked non-returnable on the product page

4) How to Request a Return

Email support@futura.us with:

  • Order number
  • Item(s) you want to return
  • Reason for the request
  • Photos if the product arrived damaged, defective, or incorrect

If approved, we will provide return instructions and an RMA reference if needed. Please do not send products back without authorization.

5) Return Shipping Costs

  • Customer pays return shipping for change-of-mind returns or items ordered incorrectly by the customer
  • Futura covers reasonable return shipping when the issue is verified as our error, defective on arrival, or transit damage
  • Oversized, freight, supplier-direct, or special-handling return costs may be reviewed case by case

6) Inspection and Refund Timing

Returned products are inspected after arrival. Inspection usually takes 5–7 business days.

Approved refunds are issued to the original payment method. Banks and payment providers may take an additional 3–7 business days to post the refund.

7) Refund Deductions

Refunds may be reduced if returned products arrive used, installed, altered, damaged, missing parts, missing packaging, missing accessories, or in a condition different from what was approved.

8) Order Cancellations

If you cancel an order before shipment, we refund minus a 5% processing offset for non-recoverable payment processor fees.

If the order has already shipped, the standard return process applies.

Special-order, supplier-direct, custom-sourced, freight-prepared, oversized, or already-prepared items may not be cancellable once processing has started.

9) Damaged, Defective, or Incorrect Items

Report damaged, defective, or incorrect items within 7 days of delivery. For freight or oversized deliveries, visible damage should be reported within 48 hours whenever possible.

Please keep all packaging until the issue is resolved.

Returns Contact
Futura
6100 Neil Rd., Ste. 500, Reno, NV 89511
Phone: (775) 278-5378
Email: support@futura.us